Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of DigiQ, a digital waitlist and queue-management service operated by Appseed Technologies Private Limited ("DigiQ", "we", "our", or "us"). By accessing or using DigiQ — whether as a guest joining a queue or a business (venue) managing one — you agree to be bound by these Terms. If you do not agree, please do not use the service.

2. What DigiQ Offers

For Guests (Customers)

• Join a venue's queue by scanning a QR code and messaging on WhatsApp — no app download required.
• Receive a unique token or check-in code for each queue entry.
• Track your real-time position and status.
• Receive notifications (via WhatsApp and, if enabled, browser push) when your turn is approaching, ready, or complete.
• Hold more than one active order/token at a time (for quick-serve venues) and cancel anytime.

For Venues (Businesses)

• A staff dashboard to configure and manage queues in real time.
• Tools to call, serve, complete, or cancel guest entries.
• An automated notification system so staff don't have to call out names.
• Analytics and reporting, with support for multiple locations under one account.

3. Eligibility

You must be capable of forming a binding contract under applicable law to use DigiQ. Business accounts must be created and operated by someone authorised to act on behalf of the venue. You are responsible for providing accurate information and keeping your account credentials secure.

4. Accounts

Guests

Guests interact with DigiQ primarily through WhatsApp and do not need a password-based account. Your WhatsApp/phone number identifies your queue entries.

Businesses & Staff

Venues receive staff and administrator logins. You are responsible for all activity under your accounts, for managing your staff's access, and for maintaining the confidentiality of your credentials. Notify us immediately of any unauthorised use.

5. Your Responsibilities

Acceptable Use

• Provide accurate information (name, phone, party size, token numbers).
• Join a venue's queue for a genuine visit; do not manipulate the queue.
• Be present and ready when you are called; cancel promptly if your plans change.
• Respect venue staff and follow the venue's policies.
• Venues must handle their guests' data responsibly and only for legitimate queue-management purposes.

Prohibited Conduct

• Using the service for any unlawful purpose.
• Attempting unauthorised access to accounts, systems, or data.
• Creating multiple accounts or entries to manipulate a queue.
• Using bots, scripts, or automated means to interact with the service.
• Introducing viruses, malware, or harmful code.
• Harassing staff or other users, or submitting false information.
• Reverse engineering, decompiling, or attempting to extract the source code of the service.

6. Queue Etiquette & No-Shows

Queues work only when everyone plays fair. If you cannot make it, please cancel so the next guest can be served. Repeated no-shows or misuse may result in restrictions on your ability to join queues. Venues set their own no-show and grace-period policies, and DigiQ does not guarantee that a spot will be held indefinitely once you are called.

7. Notifications & Messaging

DigiQ sends different types of messages:

• Transactional & service messages (required): confirmations, position updates, "ready" alerts, and completion messages — essential to the queue service and cannot be opted out of while you are in a queue.
• Marketing messages (optional): promotional content is sent only if you opt in, and you can withdraw consent at any time.

Messages are delivered via the WhatsApp Business (Cloud) API and, where enabled, via browser web-push. Standard WhatsApp and data charges from your provider may apply. DigiQ does not use SMS.

8. Business & Subscription Terms

Where a venue subscribes to a paid plan, applicable fees, billing periods, and plan details are as recorded for that account. Venues are responsible for the accuracy of their business information and for complying with all laws applicable to serving their customers, including obtaining any consents required to collect guest data. As between DigiQ and the venue, the venue is the controller of its guests' personal data and DigiQ acts as its processor (see our Privacy Policy).

9. Important Disclaimers

DigiQ is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, express or implied. In particular, we do not guarantee:

• Accuracy of estimated wait times.
• That a venue will seat or serve you within any specific time.
• A venue's compliance with its own stated policies.
• The quality of any venue's products or services.
• Uninterrupted, timely, secure, or error-free service.
• The accuracy or reliability of any information obtained through the service.

10. Limitation of Liability

To the maximum extent permitted by law, Appseed Technologies Private Limited and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Our total aggregate liability arising out of or relating to the service shall not exceed the greater of ₹1,000 or the amount you paid us in the twelve (12) months preceding the claim.

11. Dispute Resolution & Governing Law

We encourage you to first contact us at support@appseed.in to resolve any issue informally. These Terms are governed by the laws of India, and you agree to submit to the exclusive jurisdiction of the competent courts in India for any dispute that cannot be resolved informally.

12. Termination & Suspension

You Can Stop Anytime

Guests may leave a queue at any time. Venues may close their account by contacting us.

We May Suspend or Terminate For

• Violation of these Terms.
• Fraudulent, abusive, or illegal activity.
• Compliance with a legal requirement.
• Prolonged inactivity of an account.

13. Changes to These Terms

We may revise these Terms from time to time. Material changes take effect when we update the "Last updated" date above. Your continued use of DigiQ after changes become effective constitutes acceptance of the revised Terms.

14. Contact

General support: support@appseed.in  ·  Legal: legal@appseed.in

Operated by Appseed Technologies Private Limited · appseed.in

15. Acknowledgment

By using DigiQ, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.